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FAQ

How to create an account?

An account will help you to keep a profile on this website and to check out faster for future purchases. You can save multiple addresses in your account and access all previous orders and downloads (if applicable). 

Creating an account is easy. Simply follow the link here: https://www.andredistel.com/account/register or click on "Sign up" on the Login Page. The registration page will ask your first and last name as well as your email address and a password of your choice. Remember to use a strong password and keep it safely stored away. The entire website uses https, a secure connection and is hosted through the Shopify platform. It just does not get more secure, so you can be assured that your information remains confidential. 

If you have previously ordered any items and only sign up later, please use the same email address that was used for any previous purchase. Only then can the system allocate the right previouses purchases with your registration. Otherwise you previous purchases will not be accessible. There is no way for me to change this. Please make sure that you use the same email address for your account. 

How to get an invoice for my purchase?

Please note, that the address you use provide in either the account area or the checkout page is used for your invoice and tax purposes. An invoice is automatically created and can be accessed after the purchase through an automated email.

The invoice will include taxes (if the billing address is in the EU) and in case of digital downloads (video tutorials, TK Actions Panel, etc.) show the tax rate of your country. This is a new EU law for digital downloads which came into effect January 1st, 2015.

How to access previous downloads?

Please see "How to create an account"

Why do I receive emails in a different language?

This site and all automated processes and emails are bilingual. You will either receive an Email in English or German. This depends on the language you set on this site. If you have made purchase and set up your account on the English version, you will receive English emails. This can be changed on this site by changing the language at the top right hand corner of the page. To change the email language, simply access your subscription preferences during the next mail you receive. You usually find the preferences at the bottom of the email. 

How to change the language of this site?

To change the language of this site, simply choose between German and English language on the top right hand corner of this page. The site should reload and display the language of your choice. 

How to order prints?

If you have any doubts or issues ordering prints, please contact me directly. Usually the process is pretty straight forward, however, I am more than happy to assist with any questions you may have. The easiest way to contact me is through the contact from.

What payment methods do you accept?

Currently, this site offers two ways of payment. One is through PayPal (with or without account) and the other way is directly with credit card (without PayPal). Due to very little demand, no other form of payment is currently accepted. If you have any issues with either form or payment, please contact me directly. Prints can also be paid upon collection or delivery (in Germany).

Choosing the right size

Prints

The size shown on the product page always represents the longest edge of the image. The other side will be in relation to the longest side.

Example: 60cm (24") in standard 2:3 image format will have final dimensions of 60cm x 40cm (24x16"). A photo in size 90cm (36") in a standard 2:3 format will have final dimensions of 90x60cm (36x24"). As not all images are in standard format in order to best show the artists intention, there would be simply too many sizes to list. If you have questions about the final size of your image please feel free to contact me.

Premium Framing

The size with the mounting option Premium Framing always represents the print size and not the frame size! The frame will of course the larger than the image.

All frames have a width of about 3cm (1 1/4") and a depth of 2,6cm (1"). All frames come with gallery mounting system, so you can hang them directly on your wall.

The passepartout (or mat) is museum grade-quality and is 6cm wide on all sides of the images. The image itself has another 1,5cm border to show the fine detailed structure of the paper. All in all, you can add about 18cm (7") in width to the chosen image size.

Acrylic Face Mount

The chosen size of Acrylic Face Mount prints are exactly the same as the print sizes. Since Acrylic Face Mounts require a certain size to show, I only offer these types of mountings options starting at 75cm (30") on the longest edge. Acrylic Face Mounts represent my most popular products among customers.

Jetzt eintragen und kostenlos das TKActions Basic Panel inklusive Video Tutorial sowie mein Print und Sharpening Panel per Email erhalten. Immer über die neusten Tutorials Bescheid wissen und Discount Codes sichern!

Sign-up now to receive a FREE copy of the TKActions Basic Panel and my Print and Sharpening Panel. Always know about my latest tutorials and receive promotional discount codes!